We have spent a lot of time with agents the last 2 years. While most may know us for our work around machine payments with Faremeter, our core focus has always been building solutions for agentic businesses.
For the last 9 months we have had over 100 conversations with teams building at the frontier of their respective industries. Payments, analytics, healthcare, sustainability, everyone is excited about AI. And they're also scared they are falling behind.
Founders are buying Mac Minis for personal projects while simultaneously hiring (or tasking) people to "integrate AI into the business". Opening Twitter is a rabbit-hole that will surely leave you thinking you're falling behind. The news will tell you AI marks the end of days.
A16Z and YC have both made public statements, the future is AI. Going so far as to define new workflows and roles.
Alex Bouaziz (@Bouazizalex) — Apr 16
Calling it now, Agent operations is going to be one of the biggest role of H2 26 & 2027.
At Corbits, we have a different view.
Agent Operations is more than a role, it's a business unit
Nearly every conversation with decision makers was grounded in one of two truths.
The company had recently hired a "Head of AI" who was responsible for creating a 2-5 year plan for rolling out AI solutions.
The company was planning on hiring a "Head of AI" in the next 6 months who will be responsible for creating a 2-5 year plan for rolling out AI solutions.
This is not an "if" or a "when", it's a now.
Importantly, these hires are all director level with the mission to educate the business and, putting it simply, "create agents." Drawing parallels to other times we've seen this happen, DevOps, RevOps, ... it's become clear to us AgentOps is bigger than just (one) role.
AgentOps will touch every part of the business
An interesting element to AI adoption too is that it is not isolated to any one particular part of the business. It's safe to say, everyone is asking to use AI. Finance, Engineering, Marketing, Sales... This period of technology is unique because it marks a unique change in our relationship with work.
Because of this it's imperative to recognize that AI will exist everywhere. In fact, it's a safe bet to assume every unit in your business already has an AI champion. Atal breaks down what an Agent Operator might look like in your business. Taking this a step further, there will be Agent Operators in every part of your business. Ultimately, everyone will become an Agent Operator, knowingly or unknowingly.
Atal (@ZabihullahAtal) — Apr 25
BREAKING: A new role is quietly emerging and it's about to dominate the next 5 years. It's not "AI engineer." It's not "prompt engineer." It's the Agent Operator. And it will sit inside almost every organization. Most people are still thinking about AI as a tool.
AgentOps is as much about education as it is about protection
The solutions we are building at Corbits are largely focused around giving teams the platforms and tools they need to succeed. Governance, provenance, auditing, communication, security, regulation -- we build it all. And while teams may struggle with finding "the right solution" for them, we're convinced the right tools will exist for every team.
What becomes equally important then is ensuring that your business is equipped with the tools and resources they need to succeed. It still feels like we're incredibly early in the race to build agent centric businesses, but we're doing our part to educate and share best practices.
For AI leads we're sure you're thinking about this internally as well. Great systems should enable you to:
- Capture knowledge
- Share knowledge
- Act on knowledge
The great teams have metrics centered around adoption AND education. The best teams have platforms that enable adoption and education to work recursively. There's plenty of literature for creating "brain systems" for your business, but if team members don't know how to use, or more importantly think, about agents -- no brain will work.
There's a ton of great information out there, but the best type of information is the one that is tailored in its delivery to your team.
You will have Agent Operations
Atal is right that every function is hiring its Agent Operator. Bouaziz is right that it's one of the biggest roles of the next eighteen months. The thing neither of them said: a role without a unit is a person with a title and no authority. So picture your company in twelve months -- five Agent Operators, five sets of credentials, five definitions of "approved," five audit trails that don't talk to each other. What you're staffing for is a team. What you're missing is the org chart.
It's not a matter of if. And the when is... well you probably already do. If anyone on your team has a Claude subscription, a ChatGPT subscription, or an OpenClaw -- you have agent operations. Congrats!
If that is exciting or scary, we're happy to support you. Our philosophy is Just Build Together and everything we build is out in the open. Whether you decide to build with us or go your own way, our doors are open.